Frequently Asked Questions

Every order leaves our facility as lyophilized (freeze-dried) powder, a form that tolerates ambient temperatures far better than solutions. International shipments travel in insulated cold-pack packaging held below 8°C for the duration of transit, and dry ice can be added on request for longer routes.

In lyophilized form most peptides tolerate 7–14 days at ambient temperature with no meaningful loss of integrity, which comfortably covers standard international transit times. Move the vials to −20°C as soon as they arrive.

A brief temperature excursion in transit rarely compromises lyophilized material. Photograph the packaging and contact us straight away — we review each case individually and will reship if the product integrity is in doubt.

Yes, every shipment is fully tracked. Your tracking number is issued within 48 hours of dispatch. We route through DHL, FedEx and regional courier partners depending on the destination.

Introduce bacteriostatic water slowly against the inner wall of the vial rather than directly onto the powder cake. Swirl gently until dissolved — never shake. Allow five to ten minutes for the solution to clear completely.

Bacteriostatic water (0.9% benzyl alcohol in sterile water) suits the large majority of peptides. Poorly soluble compounds may need a small volume of dilute acetic acid (10–30%) or DMSO first, then dilution with water. Compound-specific guidance ships with each Certificate of Analysis.

Hold reconstituted material at 2–8°C for up to 28 days, or aliquot and freeze at −20°C for longer storage. Aliquoting matters: repeated freeze-thaw cycles are the most common cause of avoidable peptide degradation.

Research protocols commonly work at 1–2 mg/mL. Calculate your solvent volume from the net vial weight recorded on the Certificate of Analysis to hit your intended working concentration.

Research peptides are importable for scientific purposes in most jurisdictions. We ship in discreet professional packaging with accurate documentation, and clearance rates are high — but customs policy varies by country and no supplier can guarantee an outcome.

Send us the seizure documentation and we will assess a reship case by case. We cannot assume responsibility for enforcement of your local regulations, but we will work with you toward a workable resolution.

Duties and VAT depend on your national regulations and the declared shipment value, and are the buyer's responsibility. If you have concerns specific to your country, raise them with us before placing the order.

No. We declare contents and values accurately on all customs paperwork. Misdeclaration is illegal and undermines the legitimacy of your research supply chain — our documentation reflects the scientific nature of the goods.

Message us on Telegram or WhatsApp with the compounds and quantities you need. We will confirm pricing, availability and payment details, then process your order within 24 hours of payment clearing.

We accept cryptocurrency (USDT, BTC, ETH) and bank transfer for verified research institutions. Additional options can be discussed on enquiry — contact us for the current list.

Yes. Tiered volume pricing begins at 10g quantities, and we take on custom synthesis requests. Get in touch to discuss wholesale terms and lead times for your specification.